Data Deletion Instructions

If you have messaged a business through VaiaReply (on WhatsApp or by phone) and want your data deleted, you can request it in either of these ways:

• Ask the business directly. The business you contacted controls your data and can delete or anonymise it for you from within VaiaReply.
• Email us. Send a request to hma@kanzindustry.com from, or referencing, the phone number you messaged from, and tell us which business you contacted. We will verify and route the request to be actioned.

You can delete or anonymise an individual customer’s data yourself, at any time, from the customer’s page in your VaiaReply dashboard — use the privacy / erasure controls there to export, anonymise or permanently delete that customer’s record. To delete your entire VaiaReply account and all associated data, email hma@kanzindustry.com.

When we action an erasure request, we:

• anonymise the personal record — removing name, phone number, date of birth, language/dialect, dietary flags and other identifiers;
• scrub message content — message bodies, voice-note and media links, call transcripts and image analysis are erased;
• clear personal details from past orders — delivery addresses and free-text feedback are removed (anonymised order totals may be retained for the business’s sales records, but they no longer identify you);
• permanently delete the underlying record after a short reversal window (see timeline below).

Personal data is anonymised immediately when an erasure request is actioned, and the underlying record is permanently hard-deleted after a short 7-day reversal window. In all cases your request will be completed within 30 days. Separately, conversation content is automatically purged about 90 days after a conversation is created under our standard retention policy — even without a request.

For full detail on what we hold and how we protect it, see our Privacy Policy. For anything else, email hma@kanzindustry.com.